relevant professional experience
October 2024 - Present: NUCO Travel
Currently working for a ski & snowboard travel company with a focus on student snowsports. Providing continual support for passengers on trips via phone lines, email, and live chat and managing bookings through an internally-built custom software. Also collaborated with the larger teams to organise events, create and distribute promotional materials (such as emails with latest deals on trips and social media posts) and internal communications, and arrange bookings for the next ski season.
July 2023 - September 2024: Unite Students
Offered help and support to students living in a 520-bed accommodation to ensure that their time spent studying in Manchester is the best that it can be, as well as making sales and lettings for rooms within the complex. Liaised with students, guarantors, and potential customers via email and phone and maintained a friendly, approachable and helpful attitude to assisting all who need it as a front-facing representative of Unite Students.
Initially began my role as Team Member at one of the most critical points in the academic year, and helped with the management and turnaround of the rooms at check-out to great success for our team, which resulted in a promotion to Team Leader after just 5 months. From this point, I also managed a team of seven employees as well as the whole Bridgewater Heights building, therefore developing my people management skills, abilities to create rotas and organise schedules across Manchester, liaison with upper management and sales teams from other cities, and confidence in administrative/HR skills.
Worked as the events manager for my building throughout my time at Unite Students, responsible for organising and promoting the events that were held for the residents of my building as well as our neighbouring residences. This involved outreach to local businesses to arrange workshops, budget planning and stock ordering to ensure that we could run events throughout the year and that we kept an appropriate amount of stock on-site for each event, and creating marketing material to distribute to students and promote via prints around the building.
March 2017 - June 2019: The Presentation Group
Assisted with construction and setup of biomedical conferences for various companies such as Pfizer and Chameleon. Assembled sets, cameras, and lighting rigs, and acted as photographer of the events for feature on the company websites and use on promotional material.
July 2016 - October 2018: LiveWell Health
Photographed live gym and sports events, and created graphics and logos for use on the company site. Frequently updated the company’s blog and social media accounts to maintain high search rankings and an active company profile.
education
September 2018 - July 2023: BA (Hons) Fashion Art Direction
Achieved a First in final theory paper on women in East Asian media. Graduated in July 2023.
July 2022: Japanese Language Proficiency Test
Passed ‘N5’ (CEFR A2) level exam in listening, reading and writing Japanese language.
September 2016 - June 2018: Birmingham Metropolitan College
Achieved distinction in UAL Level 3 Art & Design Diploma and grade B in A Level Fine Art; also achieved grade B in AS Level Drama, and AS Level Media Studies.
September 2011 - June 2016: Sutton Coldfield Grammar School for Girls
Achieved grades A*-C across 9 GCSEs, including A* in English Literature, and A in Religious Studies, Drama, and English Language.
skills
- Resourceful and able to think outside of the box in order to approach problems effectively.
- Good at learning new skills quickly and retaining the knowledge in order to assist colleagues and customers and achieve success.
- Proficient with Microsoft Office and photo manipulation software such as Adobe Photoshop, as well as a good technical understanding of software and computers.
- Proficient at communicating with customers and clients to ensure satisfaction.
disciplines
- Illustration
(digital/traditional)
- Graphic design
- Visual identity and branding
- Photography
(experience with events, editorial & fashion, abstract & fine art, but open to most styles)